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Thought Leadership

The Commoditization of CX

by Carson Marks

Companies are now creating better consumer experiences, albeit commoditized ones. Explore the history, questions, and inputs that are leading The Experience Economy into a sea of sameness - and how to stay afloat. Read More

Thought Leadership

Make Things Better

by Todd Rovak, Mark Payne

We are appalled at the profound injustice that has played out around us. Yet we can’t equate getting worked up with the actual work that real change requires. We must look inward at the impact of our own choices as companies and individuals as the first step toward broader change for our communities. Read More


Call for Projects: 2020 Fahrenheit X Pro Bono Program

by Colleen Galbraith, Lissa Fedrizzi

We're excited to begin accepting project submissions for this year’s Fahrenheit X partnership. Each year, Fahrenheit 212 deploys our talent and expertise to support the efforts of a mission-driven organization working to address social challenges. Read More

Thought Leadership

Innovating for a Recession Webinar

by Mark Payne, Courtney Pace

What should innovators do differently to win in the tougher climate ahead? Join innovation strategy & design firm Fahrenheit 212 for a presentation and kitchen table talk on Innovating for a Recession. Read More

Thought Leadership

The New Roles of Engagement

by Colleen Galbraith, Mauricio Cruz

Traditional financial institutions, prior to the COVID-19 crisis, held a tenuous grip on digital customer engagement. Today’s disruption is a compelling moment for financial institutions to re-examine their digital strategies, and create meaningful and differentiated engagement that responds to consumers’ acute desire for increased financial resilience. How can banks lean on their unique capabilities to evolve the roles their financial platforms play in the lives of customers – today and well after any economic crisis. Read More


The Innovator's Response

by Tom Abraham, Meaghan Elyse Lueck, Michael Rubel

We work in the business of innovation: creating new products, services, and experiences to solve the challenges of our clients. In this moment of crisis, the office thought we must do the same for small businesses in need. So, we’ve launched the Innovator’s Response. This microsite aims to provide a set of resources for small businesses impacted by the crisis. We... Read More

Thought Leadership

Innovating for a Recession

by Mark Payne

As innovators, it’s our mandate and reflex to look past the here-and-now, and see what’s coming around the corner. After we pull through this epic challenge called COVID-19, what’s next is a recession that will demand a new innovation playbook. Here’s what that playbook looks like. Read More

Thought Leadership

The New Normal

by Tobias Rooney, Tian Zhang

This is not another article about how to cope with the Coronavirus, it is about how to deal with what the world looks like when that disruption has passed. Businesses and markets are reacting strongly and with concern to the Coronavirus. Not surprising stock markets tumble and supply chains are significantly disrupted. These are immediate business concerns that companies need... Read More

Seventy-three percent of drivers expect to use a voice assistant built into their cars for one or more purposes by 2022, according to the Capgemini Research Institute. That is up from 49% who use voice assistants in their cars today. In a new survey from voice-tech publication, 77 million US adults use voice assistants in their cars at least... Read More

Thought Leadership

The Liberation of Work

by Constance Jeanperrin

Work is the cornerstone of our current living model, as it provides income, social security, and cultural status. Conventional wisdom has it that under normal economic conditions, men between 20 and 50 should almost all be working.  Yet, this cornerstone of society is changing faster and more profoundly now than in the last 70 years. We have no idea what the... Read More

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